1. Is the X2 truly waterproof for swimming?
A: Tak. The X2 has an IPX-8 waterproof rating, which means it is fully submersible and designed specifically for swimming, showering, and water sports. Unlike IPX5/6, IPX8 allows for continuous underwater use.
2. Can I use the X2 without my phone while swimming?
A: Tak. The X2 features a built-in MP3 player that supports WAV and MP3 formats. You can store music directly on the headset and swim without carrying your phone.
3. Does the X2 support Bluetooth underwater?
A: NIE. Bluetooth signals do not transmit well through water. The X2 is designed to be used as a standalone MP3 player while swimming. The Bluetooth function is for land/above-water use.
4. What is the battery life for swimming?
A: The X2 provides 6 hours of continuous playtime on a full charge, with 12 days of standby time. Charging takes approximately 2 hours via the magnetic charging cable.
5. What Bluetooth version and chipset does the X2 use?
A: The X2 uses the JieLi AD7006F Bluetooth 5.3 chipset, providing stable wireless connection with low power consumption.
6. How much does the X2 weigh?
A: The X2 weighs only 29 grams, making it ultra lightweight and comfortable for long-term wear, even during intense swimming sessions.
7. Can I customize the logo on these headphones?
A: Tak. We accept customer logo customization on the headphone body and packaging. Minimum order quantity applies for custom logo printing.
8. Do you offer private mold / custom design?
A: Tak, private mold is available. We support full OEM hardware customization including shape, kolor, materials, and packaging. Contact us with your design requirements.
9. What music formats are supported?
A: The built-in MP3 player supports WAV and MP3 audio formats.
10. What is the connection range for Bluetooth?
A: The maximum wireless connection distance is ≥10 meters (33 feet) with no obstacles.
11. Is the X2 suitable for other water sports?
A: Tak. Besides swimming, the X2 is ideal for surfing, kayaking, paddleboarding, snorkeling, and any water activity where you want music without sacrificing safety.
12. What certifications does the X2 have?
A: The X2 complies with relevant CE, ROHS, and FCC standards. Certification documents are available upon request.
13. What is your MOQ for wholesale orders?
A: MOQ depends on customization level. For standard stock products, MOQ is typically 100–500 units. For custom logo or private mold, please inquire for exact quantities.
14. Can I get a sample before bulk order?
A: Tak, samples are available. Sample lead time is usually 3–7 days. Sample cost is refundable upon bulk order confirmation.
15. What is the lead time for bulk orders?
A: Standard stock order: 7–15 days. Custom logo/private mold order: 20–35 days depending on complexity.
16. What is the package size and weight?
A: Rozmiar pojedynczego opakowania: 17.8 × 19.7 × 10.8 cm. Pojedyncza masa brutto: 0.500 kg.
17. How do I place an order?
A:
Contact us with product/model and quantity
Confirm specifications (logo, packaging, etc.)
Proforma invoice sent
Deposit payment
Production starts
Balance payment before shipment
Shipping arranged
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