1. What is openear bone conduction technology?
A: Openear bone conduction transmits sound vibrations through the cheekbones directly to the inner ear, bypassing the eardrum. This leaves the ear canal completely open, allowing users to hear ambient sounds (traffic, conversations, announcements) while enjoying music or calls – ideal for running, cycling, and office use.
2. What Bluetooth version does the AS21 use?
A: The AS21 features Bluetooth 5.3, providing a stable wireless connection with improved power efficiency and reliable audio transmission.
3. Are the AS21 headphones waterproof?
A: The AS21 has an IPX-5 waterproof rating, meaning they are resistant to sweat, light rain, and splashing water. They are not suitable for swimming or submersion.
4. What chipset is used in the AS21?
A: The AS21 is equipped with a JL chipset, known for reliable performance and stable Bluetooth connectivity.
5. What is the battery life?
A: Please contact our sales team for detailed battery life specifications, as this may vary based on production batches. The AS21 features a <200mAh battery with approximately 2 hours charging time.
6. What is the connection range?
A: The maximum wireless connection distance is ≥10 meters (33 feet) with no obstacles.
7. Does the AS21 have noise cancellation?
A: The AS21 features an open-ear design that naturally lets ambient sound in for safety. Please contact us for specific noise cancellation features.
8. Can I customize the logo on these headphones?
A: Ооба. We accept customer logo customization on the headphone body and packaging. Minimum order quantity applies for custom logo printing. Please contact our sales team for details.
9. Do you offer private mold / custom design?
A: Ооба, private mold is available. We support full OEM hardware customization including shape, color, materials, and packaging. Contact us with your design requirements.
10. Is the AS21 suitable for sports?
A: Ооба. The AS21 is designed for sports activities such as running, cycling, gym workouts, and outdoor training. The open-ear design ensures you remain aware of your surroundings for safety.
11. What is the package size and weight?
A: Single package size: 20.4 × 17.4 × 10.2 cm. Single gross weight: 0.500 kg. Bulk packaging available upon request.
12. What is your MOQ for wholesale orders?
A: MOQ depends on customization level. For standard stock products, MOQ is typically 100–500 units. For custom logo or private mold, please inquire for exact quantities.
13. Can I get a sample before bulk order?
A: Ооба, samples are available. Sample lead time is usually 3–7 days. Sample cost is refundable upon bulk order confirmation. Contact us to arrange sample shipping.
14. What is the lead time for bulk orders?
A: Standard stock order: 7–15 days. Custom logo/private mold order: 20–35 days depending on complexity. Contact us for current lead time based on quantity.
15. What payment methods do you accept?
A: We accept T/T (bank transfer), L/C, PayPal, and Alibaba Trade Assurance. Payment terms are negotiable for large orders.
16. How do I place an order?
A:
Contact us with product/model and quantity
Confirm specifications (logo, packaging, etc.)
Proforma invoice sent
Deposit payment
Production starts
Balance payment before shipment
Shipping arranged
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