1. What is bone conduction technology?
A: Bone conduction transmits sound through the cheekbones directly to the inner ear, bypassing the eardrum. This leaves the ear canal open, allowing users to hear ambient sounds while enjoying music or calls – ideal for sports, driving, and office use.
2. Can I customize the logo on these headphones?
A: Ya. We accept customer logo customization on the earhook body and packaging. Minimum order quantity applies for custom logo printing. Please contact our sales team for details.
3. Do you offer private mold / custom design?
A: Ya, private mold is available. We support full OEM hardware customization including shape, color, materials, and packaging. Contact us with your design requirements.
4. What is the battery life and charging time?
A: The built-in 180mAh battery provides 5–10 hours of music playback and up to 8 hours of talk time. Charging time is approximately 1–3 hours via magnetic charging cable.
5. Is the microphone good for phone calls?
A: Ya. These headphones feature Environmental Noise Cancellation (ENC), which reduces background noise during calls. The microphone delivers clear voice pickup even in moderately noisy environments.
6. What Bluetooth version and codecs are supported?
A: Bluetooth 5.3 with low latency (51–60ms). Supported audio codecs: AAC and SBC for high-quality wireless audio transmission.
7. Are these waterproof? Can I use them for swimming?
A: IPX-5 waterproof rating means they are resistant to sweat, light rain, and splashing water. They are not suitable for swimming or submersion.
8. What is the connection range?
A: The maximum wireless connection distance is ≥10 meters (33 feet) with no obstacles.
9. What is your MOQ for wholesale orders?
A: MOQ depends on the customization level. For standard stock products, MOQ is typically 100–500 units. For custom logo or private mold, please inquire for exact quantities.
10. Can I get a sample before bulk order?
A: Ya, samples are available. Sample lead time is usually 3–7 days. Sample cost is refundable upon bulk order confirmation. Contact us to arrange sample shipping.
11. What is the lead time for bulk orders?
A: Standard stock order: 7–15 days. Custom logo/private mold order: 20–35 days depending on complexity. Contact us for current lead time based on quantity.
12. Do you offer drop shipping?
A: We primarily serve B2B wholesale and OEM clients. Dropshipping may be available for qualified partners. Please discuss with our sales team.
13. How do I place an order?
A: 1) Contact us with product/model and quantity. 2) Confirm specifications (logo, kemasan, etc.). 3) Proforma invoice sent. 4) Deposit payment. 5) Production starts. 6) Balance payment before shipment. 7) Shipping arranged.
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