1. What is open-ear bone conduction technology?
A: Open-ear bone conduction transmits sound vibrations through the cheekbones directly to the inner ear, bypassing the eardrum. This leaves the ear canal completely open, allowing users to hear ambient sounds (traffic, conversations, announcements) while enjoying music or calls – ideal for running, cycling, and office use.
2. What is the difference between X1 and other bone conduction headphones?
A: The X1 features a balanced armature driver combined with an ecological diaphragm speaker, delivering superior sound clarity and rich audio compared to standard dynamic drivers. It also offers low-latency Bluetooth 5.3 (51-60EM) and a comfortable open-ear design.
3. Does the X1 have noise cancellation?
A: No. The X1 is designed with no noise cancellation to maintain situational awareness. The open-ear design naturally lets ambient sound in, which is a safety feature for outdoor sports and activities.
4. Can I customize the logo on these headphones?
A: Sí. We accept customer logo customization on the ear-hook body and packaging. Minimum order quantity applies for custom logo printing. Please contact our sales team for details.
5. Do you offer private mold / custom design?
A: Sí, private mold is available. We support full OEM hardware customization including shape, color, materials, and packaging. Contact us with your design requirements.
6. What is the battery life and charging time?
A: The X1 provides over 6 hours of continuous playtime and up to 300 hours of standby time. Charging takes approximately 1–3 hours (acerca de 2 hours typical) via the magnetic charging cable.
7. What Bluetooth version and codecs are supported?
A: Bluetooth 5.3 with low latency (51–60ms). Supported audio codec: SBC for reliable wireless audio transmission.
8. Are these headphones waterproof?
A: The X1 has an IPX-5 waterproof rating, meaning they are resistant to sweat, light rain, and splashing water. They are not suitable for swimming or submersion.
9. What is the speaker type used in X1?
A: The X1 features an ecological diaphragm speaker combined with a balanced armature driver, providing clear, detailed sound with natural tonal balance.
10. What is the connection range?
A: The maximum wireless connection distance is ≥10 meters (33 feet) with no obstacles.
11. What certifications do these headphones have?
A: The X1 is certified with CE, ROHS, and FCC. Certification documents are available upon request for your market compliance.
12. What is your MOQ for wholesale orders?
A: MOQ depends on customization level. For standard stock products, MOQ is typically 100–500 units. For custom logo or private mold, please inquire for exact quantities.
13. Can I get a sample before bulk order?
A: Sí, samples are available. Sample lead time is usually 3–7 days. Sample cost is refundable upon bulk order confirmation. Contact us to arrange sample shipping.
14. What is the lead time for bulk orders?
A: Standard stock order: 7–15 days. Custom logo/private mold order: 20–35 days depending on complexity. Contact us for current lead time based on quantity.
15. What is the package size and weight?
A: Tamaño de paquete único: 16.2 × 17.8 × 9.6 centímetro. Peso bruto único: 0.500 kg. Bulk packaging available upon request.
16. What payment methods do you accept?
A: We accept T/T (bank transfer), L/C, PayPal, and Alibaba Trade Assurance. Payment terms are negotiable for large orders.
17. Do you offer drop shipping?
A: We primarily serve B2B wholesale and OEM clients. Dropshipping may be available for qualified partners. Please discuss with our sales team.
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