Q: Can I get a free sample to evaluate the quality?
А: Yes, you can get a free sample without a customized logo. Just tell us your freight collect account like DHL, FedEx, TNT, итд. If you don’t have an account, we will need to charge the express cost.
Q: How long do you need to prepare the samples?
А: Normally, we need to spend 1-3 days preparing samples without customization requests.
Q: Can l brand the items with our own logo/Brand?
А: Welcome OEM and ODM.
1) Logo/pattern+$0.30/piece (Min. order: 100 pieces)
2) Customized packaging+$0.70/piece (Min. order: 1000 pieces)
Q: How about the standard package?
А: We offer the neutral giftbox. OEM Giftbox is accepted according to clients’s requirement.
Q: What’s your MOQ?
А: NeutraL packaging MOQ 10PCS/OEM MOQ 100PCS.
Q: What’s your warranty policy?
А: POLICY 1: Within 1 year, the product’s damages not caused by misuse or vandalism, we could repair it for free.
1) You send the defective piece to us by courier at your cost first, then we will give you a report to let you know what issue and how many could be repaired.
2) When you have repeated orders, the materials of defective goods could be ordered with mass goods together. and then repair them and ship with current order together.
POLICY 2: We will provide 3‰ for each shipment, then buyers take all the responsibility.
POLICY 3: You could discuss with our sales team about your requests.
Q: What’s your lead time of production?
А: 30-45 days after pre-production samples confirmed, and receive the deposit.
Q: What’s your payment term?
А: T/T 30% deposit, 70% balance before shipping.
Q: How to place order?
Send your orderlist to me.I will make a proforma invoice with bank details for your confirmation.Will arrange your order after received your payment.
Shipping
- But need your side pay shipping, Usually we ship via DHL UPS, FEDEX TNT. or we can ship with your account or delivery to your forwarder in China.
- For big qty, We can ship by sea
Deliver to port:
- OKOQE Medical Ltd is responsible for transporting goods to port. All subsequent customs and transportation fees are the responsibility of the buyer.
- OKOQE Medical Ltd will recommend trustworthy local freight forwarders to you.
- OKOQE Medical Ltd can facilitate the progress under buyer’s permission and at buyer’s expense.
Notice: Above mentioned information are just for your reference only,we will keep you posted for the tracking delivery schedule.
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